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Speaker 1: It's a lengthy application, but I think as you get into it and get some support through a green team and create a survey so that you're getting some bright, fresh ideas from your employees and you're also getting buy in, you'll see that it's a very uplifting process.

Speaker 2: Many local companies have seen the value of participating in green practices and have taken advantage of the Green Business Certification.

Speaker 2: We didn't go into it looking for a cost benefit, but what we've seen on the back end is that there is a cost benefit.

Speaker 2: One of the biggest money saving ideas that we've had was to switch everything over to printing double sided automatically.

Speaker 2: And I think a lot of people just started thinking more about printing and cut back altogether.

Speaker 2: So we went from, you know, a couple of boxes of paper every week to, you know, a couple of reams.

Speaker 2: So we've really cut back on the paper usage, which has resulted in cost savings and we weren't looking for that to happen.

Speaker 2: So it was a unexpected benefit.

Speaker 1: As far as future initiatives, we would love to continue to do anything that we can to help the environment.

Speaker 1: And the other nice thing about going green is we've met and had the opportunity of meeting so many other businesses that are green.

Speaker 1: And so it allows us to learn a lot more about what we can continue to do.

Speaker 1: We've had some functions at our branches where we've invited all of the the companies and clients that we've met that also have that same goal.

Speaker 1: That's been great.

Speaker 2: If you're interested in the Green Business Certification program, it would like more information, go to mcgreenbiz.org.

Speaker 2: Well, that's our show.

Speaker 2: I'd like to thank you for tuning in.

Speaker 2: If you'd like information about any of our topics on today's show or to find more green projects, go to mygreenmontgomery.org.

Speaker 2: Your guide to living a green life in Montgomery County.

Speaker 1: You may have already heard that Pepco and soon BG and E will be installing new meters called Smart meters, for all customers of Maryland.

Speaker 1: Pepco has recently begun installations in Montgomery County, and they'll continue through 2012.

Speaker 1: You will receive information from your utility before they exchange your meter, which you should review carefully.

Speaker 1: This information helps explain the features of the new smart meters and when those features will be available.

Speaker 2: OK, Mr.

Speaker 2: President, you may begin.

Speaker 1: Well, good afternoon everyone, and thank you for being with us.

Speaker 1: I'm Sidney Katz and I'm president of the Montgomery County Council and the council member for the Third District.

Speaker 1: We are delighted that you're joining us on Zoom for for our 8th business briefing.

Speaker 1: The purpose of these briefings are to help local businesses, nonprofits and the arts organizations navigate through our new economic reality.

Speaker 1: I'm extremely pleased to be joined today by two impressive local owners, business small business owners, Honey Pulaski, owner of Comfort Care Home Care in Rockville and Mark Rittenberg, Principal of AMR Commercial LLC, commercial real estate brokerage in Bethesda.

Speaker 1: It will provide remarks about the impacts of COVID-19 on their on their small businesses, then take questions from Air Zoom audience.

Speaker 1: Please send your questions to the chat box on the right of your screen.

Speaker 1: Before we start, I'd like to once again thank Susan Kennedy, who has done a marvelous job for moderating all of our briefings.

Speaker 1: Susan, thank you and me, please begin.

Speaker 2: Thank you very much Sydney.

Speaker 2: I'm enjoying our Fridays at 12:30.

Speaker 2: It's becoming quite a nice event to look forward to every week.

Speaker 2: We're going to start with our guests and have them give a brief description of their business and what they're doing here in Montgomery County during the COVID-19 crisis.

Speaker 2: And Mr.

Speaker 2: Rittenberg, we'll start with you.

Speaker 2: Tell us a little bit about your real estate company.

Speaker 2: I know you're one of the founding members and you've been around for quite some time.

Speaker 1: Yeah, we've been around for 26 years now.

Speaker 1: We're a Bethesda based commercial real estate brokerage and we represent landlords and tenants, buyers and sellers in all aspects of the commercial real estate process.

Speaker 2: And you are one of three founders of the business, is that correct?

Speaker 1: Yes, I'm the R in AMR Commercial.

Speaker 1: I have two partners, Jack Alexander and Bill Montrose, all of us Montgomery County natives and lifelong residents.

Speaker 2: OK, we have questions for you after we we hear from Miss Pulaski.

Speaker 2: Tell us a little bit about Comfort care, Connie.

Speaker 2: So about 14 years ago, I started comfort care home care.

Speaker 2: What we do is we go into homes of senior citizens, whether it's in their own private home, assisted living, nursing home, even a hospital setting.

Speaker 2: And we help them stay safe wherever they are, whether it's a dressing, grooming, taking them to doctor's appointment.

Speaker 2: And through that, I, I also migrated and, and started a second business, which is a residential group home for those who need around the clock care, but, you know, couldn't afford hourly rates.

Speaker 2: And that's Lynn's house assisted living that's been there for 12 years in the great city of Gaithersburg where Sidney Cass used to be the mayor.

Speaker 2: Very good, very good.

Speaker 2: So if I understand correctly, then comfort care is basically for those seniors who would like to age and play, stay in their homes?

Speaker 2: Yes, primarily.

Speaker 2: But we we also work with any learning disabilities, anyone over the age of 18.

Speaker 2: OK, so talk a little bit about how this pandemic has affected your business.

Speaker 2: Have you still been able to go into the homes and provide care to your clients?

Speaker 2: Yeah, Well, we are classified as an essential business and our employees are all essential.

Speaker 2: So we have been, you know, we've been very blessed that we've been able to work.

Speaker 2: Now it has affected us immensely with the schools closing and that really affected child care.

Speaker 2: So a lot of my caregivers were not able to have the child care during the day so that they could get to work.

Speaker 2: And then also because my clients are in the high risk category, some of them were just afraid their their own children or other family members because they were not working.

Speaker 2: You know, they had them come into their homes to replace us so that they would have a family member stay with them 24/7.

Speaker 2: So, you know, that has also affected, you know, the number of, of clients that I'm servicing in the county as well as, you know, having caregivers to do it.

Speaker 2: But you know, we're still there and, and we're doing the best that we can.

Speaker 2: You know, we're trying to keep everyone safe.

Speaker 2: We have policies and procedures.

Speaker 2: You know, the great thing is that I am part of a franchise system.

Speaker 2: And so our franchisor has been working around the clock to make sure that all of us, all 200 of our franchisees have policies to handle COVID.

Speaker 1: You go into the home every day for someone or how does that work?

Speaker 2: Oh, yeah.

Speaker 2: I mean, we can go in as you know, infrequently as 4 hours two days a week.

Speaker 2: And we even have some clients that 12 hours overnight and we have some that were there around the clock, 24 hours a day, seven days a week.

Speaker 2: Wow, that's amazing.

Speaker 2: Mark, you've been around, as we mentioned as we started the show for quite some time.

Speaker 2: You've probably seen a lot of ups and downs in in your market.

Speaker 2: How does this compare?

Speaker 1: Well, it's absolutely uncharted territory.

Speaker 1: Ups and downs.

Speaker 1: I would love ups and downs.

Speaker 1: Again, this has been catastrophic to business owners nationwide, but in Montgomery County, clients that we work with and partner with to help grow their businesses and using the real estate to help them make money.

Speaker 1: Now we're working with them for survival, working with them to work with landlords to try and find a way through this pandemic to come out on the other side where their businesses can still be viable.

Speaker 2: Yeah, I can't, I can't even begin to imagine.

Speaker 2: And and also looking at the future moving forward with so many people teleworking, will they actually come back to these office spaces?

Speaker 2: That's got to be going through your head.

Speaker 1: Yeah, we have lots and lots of discussions about that.

Speaker 1: It's really unclear.

Speaker 1: Teleworking really began.

Speaker 1: You know, IBM was a big pioneer of teleworking many years ago, and in the recent history, they had actually started bringing people back to the offices because they felt like there was better collaboration and better corporate culture in house.

Speaker 1: And so we've always sort of thought of teleworking is just kind of a side thing.

Speaker 1: And now all of a sudden the one thing we never considered is would people be afraid to come into the office?

Speaker 1: And so it's just a whole new world.

Speaker 1: And now things like Zoom that we're on now have become ubiquitous in this time.

Speaker 1: And so we're really, we don't know what's going to happen with regards to how teleworking will affect people's ability to come in and use their offices or their stores.

Speaker 1: And of course, this has affected everything that we, that we touch.

Speaker 1: I mean, of course, this country is going through horrible times.

Speaker 1: I, I keep saying what could be worse than sickness and murder?

Speaker 1: I mean, you know that that's what we're going through here.

Speaker 1: And, and, but obviously the real estate market has, it affects even to the, to the governmental side.

Speaker 1: The more vacancies you have, your appraisals are, are, are based on the, on the vacancy rate or your, your, your leasing rate.

Speaker 1: And the more vacancies you have, the, the lower the appraisals are going to be, therefore affect the tax rate, which therefore affect the people.

Speaker 1: And, and right now for the budget that we just went through for the county, it was, it was, you know, what we call the continuity of services, but we, we realized that our, our tax revenue was going to be down and is down dramatically.

Speaker 1: And, and the services are up dramatically.

Speaker 1: I mean, I was on a Zoom call this this week where a principal of an elementary school in the UP county said that her school alone, her school alone had served over 2 million meals, just her school.

Speaker 1: So when you stop and realize in Montgomery County, the, the, and, and we have some very wealthy areas and some areas that are very far from wealthy, but in Montgomery County, when you have that kind of need, it's just unbelievably dramatic.

Speaker 1: I mean, it's just how do you deal with it, You know?

Speaker 1: Well, the good thing Sydney, is that the landlords have really mostly taken the lead in working to keep these tenants alive.

Speaker 1: And so ultimately, if we can save these businesses and keep them in space and open, then, you know, a year from now we won't be looking at mass vacancies, which would of course translate into loss of tax revenue.

Speaker 1: So the landlords have been doing a good job.

Speaker 1: They really have.

Speaker 1: And of course you hear the, the bad examples, but we have so many more, I mean, dramatically so many more good examples.

Speaker 1: I know of, of businesses and, and, and I've heard of businesses where the landlord said, look, we, we know that we want you to stay there.

Speaker 1: We understand you can't afford to **** right now, but we're better off to have you in that space because there's not somebody's going to be standing behind there to try to lease it anyhow and and keep that person whole.

Speaker 1: And that's what the county's trying to do.

Speaker 1: We're doing a lot of grants so that we can help the businesses come back.

Speaker 1: I mean, nobody, I mean, this is nobody's fault.

Speaker 1: And it's, and it's so it's just unbelievable what was how it's affecting people and in the healthcare industry itself.

Speaker 1: I mean, I, I know that, that, that, that, that, that so many people have been in their families, have been directly had people pass away because of COVID-19.

Speaker 1: I mean, and so it's a, it's a huge, huge concern and, and something that we have to continue to work on.

Speaker 1: And in fact, the Montgomery County and Prince George's County were the worst in, in the state of Maryland.

Speaker 1: I mean, you know, that's, that's what we're facing, yeah.

Speaker 2: Connie, I have a question for you.

Speaker 2: You know, you have folks that are going into homes and you talk about safety and making sure that that your workers are protected.

Speaker 2: What kind of PPE do you provide for your workers and do you test them on a regular basis to see, just to make sure they're, they're safe before they do go into these homes?

Speaker 2: Yeah, that, that is a huge concern of our clients as well As for our caregivers.

Speaker 2: So again, we, we have a screening mechanism where every morning an e-mail heads out to all our caregivers at 7:00 AM and it, it asks them specific questions.

Speaker 2: But one of the important things is, you know, are you running a temperature?

Speaker 2: I've provided thermometers for all my caregivers as well As for my clients so that they can also feel comfortable taking the temperature of any that walks into their home.

Speaker 2: Initially, we did have difficulty getting surgical masks.

Speaker 2: You know, we've had laypeople making masks, fabric masks for us in the beginning.

Speaker 2: Luckily, I did have a lot of hand sanitizer.

Speaker 2: In fact, was able to donate them to the DC police officers because I had so many on hand and I mean, they had a shortage as well as gloves.

Speaker 2: These were all very difficult for us to get initially.

Speaker 2: But again, working with other home care agencies and the county, the county was, you know, doing their best to provide them to my assisted living, which I was able to benefit from luckily.

Speaker 2: And personally, I, I bought face Shields again, just so that cause some clients that I work with do have dementia and when you walk in with a face mask, number one, they don't recognize you and #2 they, they're wondering, are you sick?

Speaker 2: So we want them to be able to see our faces, our smiles, our eyes.

Speaker 2: So the face shield has been very helpful.

Speaker 1: Honey, I read on your website and both, obviously both businesses have wonderful websites, but I read on your website that that you got it started because of actually because of your grandparents.

Speaker 1: I mean that's how you would you like to elaborate on that a little bit?

Speaker 2: Sure, Sydney.

Speaker 2: So as I'm Chinese, I grew up in the same home with my paternal grandparents, and neither of them could drive a car.

Speaker 2: So when I was 16, they bought me a car so that I could take them grocery shopping and doctor's appointments and wherever they needed to go.

Speaker 2: And as they got older, I just, you know, I spent a lot of time with them.

Speaker 2: And so I started off, I went to college, became an accountant.

Speaker 2: But when the opportunity came up to see, you know, how can I get back, it just, it seemed like a natural transition to work with seniors because I feel like they groomed me at a very early age to do this.

Speaker 1: And Mark, and now you might not have started in this industry because your grandparents, what is your story?

Speaker 1: Please?

Speaker 1: You know, I was at the University of Maryland and by the time my junior year old around, I realized I wasn't going to go to law school.

Speaker 1: And so I decided I was going to give real estate a try.

Speaker 1: I got my real estate license and got an internship with a small real estate company here in downtown Bethesda as a junior at Maryland.

Speaker 1: And it just sort of blossomed into a full time job by the time I graduated.

Speaker 1: And that's where I met my two partners that eventually started AMR Commercial.

Speaker 2: That's I like that.

Speaker 2: That's a good story.

Speaker 2: That's a good story.

Speaker 2: Talk a little bit about your opinion.

Speaker 2: I know there's been a lot of, and this is for Mark, there's been a lot of talk about how this downturn is going to last, if it's going to be a quick rebound.

Speaker 2: And, and I'm assuming it would affect your agency and your group the same way as everybody else.

Speaker 2: Or do we see this being more going into the end of next year, if not longer?

Speaker 2: What what are you seeing with the numbers and and what's happening?

Speaker 1: Well, it's sort of anecdotal information based on different areas, but as far as Montgomery County goes, from what we've experienced so far, it's been somewhat positive that as retailers have offered expanded services, people are taking them up on it.

Speaker 1: Gyms, people are starting to go back cautiously, but they're going back.

Speaker 1: Restaurants, people are going back.

Speaker 1: You know, in downtown Bethesda, the streetery, the outdoor dining areas have drawn lots of people.

Speaker 1: And I think people really want to get back to it.

Speaker 1: And fortunately, the economy in this area has always been pretty strong because of Uncle Sam.

Speaker 1: You know, the federal government keeps a lot of money flowing into this area.

Speaker 1: And so I think as we come out of this, we're positioned to better bounce back than a lot of other areas in this country.

Speaker 2: That's good to hear.

Speaker 2: Have you had tenants that haven't been able to pay their rent and how does that work?

Speaker 1: We have had many, many tenants who cannot pay their rent.

Speaker 1: And it started, you know, right when the shutdown happened in March and the landlords and the tenants had to get together and decide, OK, what's the plan?

Speaker 1: And the plan for many was, all right, we're going to defer rent for three months, four months, two months, whatever they they decided.

Speaker 1: And we'll worry about how that deferred rent gets paid back later.

Speaker 1: But for now, keep your employees intact.

Speaker 1: Use your PPE to keep your staff intact because these businesses can't come back if they don't have staff.

Speaker 1: So if you give her to your staff, even when things open up, you can't come back.

Speaker 1: Hiring, training, it's very difficult.

Speaker 1: So the goal was keep your staff, keep your business intact.

Speaker 1: And as we emerge from this, we hope that you're in a position to start paying rent.

Speaker 1: Come.

Speaker 1: A lot of people are thinking July.

Speaker 1: So now July is here.

Speaker 1: I think some businesses are going to start to be able to pay rent.

Speaker 1: Others will still be in a tough spot.

Speaker 1: The businesses that were not thriving before the pandemic are the ones that we're going to see go by the wayside, that as they come out of this, they're just not going to have the wherewithal and the strength to survive.

Speaker 1: But the ones that were OK beforehand, the landlords are going to want to keep, they're going to want to work with, and I think they'll be OK in the end.

Speaker 1: I bet for the property owner themselves though if you're not getting your rent.

Speaker 1: Paying your mortgage, how does that work?

Speaker 1: Many property owners, thank goodness the lenders also are participating in this because, you know, it's just so all consuming.

Speaker 1: Many lenders have said to the owners, we're going to defer payments, either interest, you know, we'll go to interest only payments or we're just going to completely defer payments and we're going to just tack it on to the end of your loan.

Speaker 1: Some landlords, you know, a lot of small landlords have struggled because things like taxes and utility bills, those come no matter what.

Speaker 1: And so it's been sort of a, a dance with the landlords and the tenants to try and collect that money and get it sent to the proper authorities so that the lights stay on and, and you know, the taxes are paid, but the mortgages, which are really the big monies that are due.

Speaker 1: Fortunately, the lenders have been working with the property owners.

Speaker 2: That's good news, isn't it?

Speaker 2: That's really that's that's helped a lot.

Speaker 2: Connie, talk a little bit about, you know, what you see in the future.

Speaker 2: Will there be a demand for your services for folks who are recovering from COVID?

Speaker 2: For some people, you know, the recovery from COVID isn't as simple as getting over the flu.

Speaker 2: There are long term repercussions that come along with this virus that might take some folks a little bit longer to get better.

Speaker 2: So could we see a demand in services for you?

Speaker 2: Most definitely.

Speaker 2: I think, you know, regardless of whether there's a COVID or not, this industry is growing.

Speaker 2: I mean, we're getting older right now.

Speaker 2: Our clients are the parents of baby boomers.

Speaker 2: And one of the things that we were worried about is, are people going to want us to go into their home?

Speaker 2: Because you know, initially we saw a pretty big drop in our clients.

Speaker 2: And I think the trend is that for our industry, the home care industry that it, it is, we're seeing a little bit more.

Speaker 2: We're seeing people because they can't right now get into the nursing home.

Speaker 2: You can't take a tour and then you have to be quarantined.

Speaker 2: Even if you test negative, you still have to be quarantined.

Speaker 2: If you do move in to a nursing home or assisted living, self quarantine for 14 days.

Speaker 2: And many people don't want to do that.

Speaker 2: So they're they're accepting home care into their home, they're being discharged from hospitals straight back to home.

Speaker 2: So we are seeing that I think this is actually I don't want to say increase business, but it's I think there is a trend that is going to move forward for us the.

Speaker 1: Only I'm.

Speaker 2: Sorry, go ahead.

Speaker 2: The the only problem that we're running into is, is finding the caregivers again.

Speaker 2: You know, with child care being an issue, our, our school's going to be back open in the fall and our, we, we used to be able to run and, you know, run an ad and we would get 100 people applying for, you know, one or two cases, one or two jobs.

Speaker 2: Now with everything that's going on, unemployment at such a high rate, you'd think it'd be easier for us, but we're getting like maybe 5 applicants versus the 100.

Speaker 2: So there is a shortage also in quality qualified people to do the work.

Speaker 1: You know, to your point, my in laws are 95 and 93 living in Towson next to Goucher College.

Speaker 1: And my mother-in-law is in the nursing home part of the, of the building where they they live.

Speaker 1: My father-in-law is still in the the the apartment.

Speaker 1: I mean, and it's one of these places you buy, but you don't know and you know, you have a significant sum to get in and they can't be together.

Speaker 1: My father-in-law is not allowed to see his wife 72 year marriage and they can't be together and and they work together and everything else.

Speaker 1: I mean, so really is a very, very tough situation that they were and they in a good situation because it's this building is a very nice building, but they weren't and they could have had a system like you're talking about, at least they would be able to see each other.

Speaker 1: They'd be able to meet with you.

Speaker 2: Exactly.

Speaker 2: Exactly.

Speaker 2: Yeah.

Speaker 2: It's a tough time for our seniors.

Speaker 2: It really, it really is.

Speaker 2: It's very tough.

Speaker 2: Margaret, what about your office?

Speaker 2: You're, it looks like you're in the office right now, but are your employees teleworking and and what are what are your requirements as far as folks who work for your company?

Speaker 1: Most people are teleworking.

Speaker 1: Fortunately, our business and many businesses that revolve around sales, the people are out meeting with clients anyway.

Speaker 1: So we're sort of used to working on the road.

Speaker 1: My two partners and I, we have been coming into the office because we want everyone to know we're here, we're open, we're we're working, but basically most of the staff is working remotely at this point.

Speaker 2: You know, one of the things I was talking to my husband about as far as when we get back to work and we get back to the office and people say, well, will we get back to the office or will we continue to telework?

Speaker 2: But my sense is and, and what I do, I miss the sense of collaboration and, and the creative ideas that come out of being in off in an office together, which I'm sure with you just being there with your partners, I'm sure that's great.

Speaker 2: But is that sense of collaboration, you know, missing and, and are you, do you think your folks will be ready to get back to the office when it's it's time?

Speaker 1: I do, I do, I think that they miss it.

Speaker 1: We have Zoom meetings, staff meetings where we discuss the the different things that we discuss with our with our guys.

Speaker 1: But being able to walk out of my office and go down one door and bounce an idea off of somebody or follow up on something that we're working on, boy, that is underrated.

Speaker 1: I mean, it's a big deal to be able to do that.

Speaker 1: And I have a new appreciation for having the people that I work with here collaborating, brainstorming.

Speaker 1: It's just you just can't put a price on that.

Speaker 2: Yeah, I totally agree.

Speaker 1: Can you imagine if we had the same situation and didn't have Zoom?

Speaker 1: I mean, how much productivity would have just gone?

Speaker 1: Yeah, I mean, we, we, I can tell you I live, I, I always tell people that I knew of Zoom, but I never lived Zoom until the last three or four months.

Speaker 1: I mean, you just go from Zoom meeting to Zoom meeting.

Speaker 1: I mean, it's unbelievable.

Speaker 1: And some of the people in my office have complained that the Zoom meetings tire them out, that it, it's got grueling going from Zoom meeting to Zoom meeting, that there's much more energy when you're having in person meetings.

Speaker 1: And so I think that's been one drawback also that not having the people physically in the office.

Speaker 2: Did either of you apply for any of the grants that were made available through the county?

Speaker 2: I know we had the the public health emergency grants for small businesses and also the teleworking grants.

Speaker 2: Did either of you take advantage of those programs?

Speaker 1: Connie.

Speaker 2: Yes, thank you very much for offering these grants.

Speaker 2: We did apply for the pH e.g.

Speaker 2: By the time it became live, it went live online.

Speaker 2: It was a very, it was a very thorough process.

Speaker 2: It took us and, and we had our financial statements and everything ready to go.

Speaker 2: I mean, luckily I have a great team in my office and, and even though we had everything ready that was required of us, it still took us a few hours to, you know, to fill out everything before we hit submit.

Speaker 2: And so that by the time that evening, I was #2619.

Speaker 2: But you know, I was very fortunate that I, I was a recipient.

Speaker 2: I had all my ducks in a row and we did receive a $10,000 grant.

Speaker 2: So thank you very much.

Speaker 2: That's good.

Speaker 2: And, and I mean, talk to the importance and, and mark as well of the, the support of your local government during a time like this.

Speaker 2: It's one thing to receive the paycheck protection and, and the eviction protection, all those things from the state.

Speaker 2: But why is it so important you know that we have Montgomery County behind us during this?

Speaker 1: It was really meaningful to many, many of our clients to be able to have a lifeline to help with.

Speaker 1: You know, there was just, they needed so much help that, you know, the PPE was great.

Speaker 1: You know, the state of Maryland participated, but it just wasn't enough.

Speaker 1: And so to know that they had another source, somebody else that had their back, I think it meant a lot to a lot of our clients.

Speaker 2: Yeah, yeah, it's, it's.

Speaker 2: And I'm sure that the county's work isn't done.

Speaker 2: Is that not correct, Sydney?

Speaker 1: That that is far from done.

Speaker 1: I do and hopefully it will not happen again.

Speaker 1: But if we do have a surge, which certain, many areas in, in the United States and other places in the world are saying surges, if we do, at least we have some things that we don't have to do again.

Speaker 1: For instance, we already have a stockpile of PPE which we didn't have before.

Speaker 1: You couldn't even buy it.

Speaker 1: Even if you had the money in your hand, you couldn't buy it.

Speaker 1: We, you know, the, the respirators, we have respirators.

Speaker 1: So we, we've, we've upped their air hospital beds.

Speaker 1: We've done a lot of things.

Speaker 1: Hopefully it will not happen.

Speaker 1: Hopefully it'll be just fine, but if we do, at least we can move much faster than we did last time.

Speaker 1: It's just, and and that's part of the problem with this.

Speaker 1: Until we get a vaccine and until we know that the vaccine is going to work, until the vaccine can actually get to the people, nobody has a time frame on this.

Speaker 1: So that's another problem.

Speaker 1: We're all working together.

Speaker 1: I mean, it's the strangest of times for everyone, but everybody understands that we just need to work together.

Speaker 1: That's how we're going to try to solve this situation.

Speaker 2: Well, we only have a couple of minutes left, so I'm going to let each of our guests say a few closing remarks before I turn it back to you.

Speaker 2: Mr.

Speaker 2: President.

Speaker 2: Mark, just just tell us what the future holds for commercial real estate here in Montgomery County.

Speaker 2: Looking ahead, what do you think?

Speaker 1: Well, I think that the future is pretty good.

Speaker 1: I think that again, the economy here has always been strong.

Speaker 1: We've had down times before.

Speaker 1: We always bounce back.

Speaker 1: People want to be here.

Speaker 1: It's a great place to live, it's a great place to work.

Speaker 1: And so I'm sure that it's bright.

Speaker 1: I don't know how far out the bright future is.

Speaker 1: Again, a lot of it depends, like Sydney was saying on on how quickly we can get a vaccine and get everybody comfortable, but I'm certain that there are good days ahead.

Speaker 2: Very good.

Speaker 2: Connie, how about you business looking like it's going to be OK if you get those people in place that you need.

Speaker 2: I do like like I said, I people are still going to continue to need care and I think the number that's going to choose to stay in their home is going to increase.

Speaker 2: Susan, I do want to give one more plug to the county.

Speaker 2: I do want to say that the county has been so supportive for my for all the facilities that are out here.

Speaker 2: They provided a mask as well as gloves and now they're doing testing.

Speaker 2: You know, they're helping us to make sure that our residents get tested as well as our staff and the and the community has been amazing.

Speaker 2: CCACC again, just everyone seems to be working together to make sure that our seniors are being well taken care of.

Speaker 2: So it's a we're all we really were are all in this together.

Speaker 2: Yeah.

Speaker 2: So thank you to everyone.

Speaker 2: It takes a village, doesn't it?

Speaker 2: Well, I'm going to turn it back to Sydney to close.

Speaker 2: But before I do, I did want to tell our viewers that we are taking a week off for the July 4th holiday.

Speaker 2: So we will be back on July 10th with our next business briefing.

Speaker 2: And Mr.

Speaker 2: President, will you take us out?

Speaker 1: And we'll do that.

Speaker 1: And 1st off, thank you both there and, and Susan as well, obviously, but thank you both for being with us today.

Speaker 1: And it is a fast half an hour.

Speaker 1: I mean, it's a, it's a fun chat and we do appreciate that.

Speaker 1: And I also want to personally thank you both, both from your business side as well as your personal side for being so community support, supportive of the community.

Speaker 1: I know that many of you, both of you are always out in the community and and and and helping us.

Speaker 1: Awesome.

Speaker 1: And to Susan's words and and and Connie's words.

Speaker 1: It does take a village to raise, raise each other there truly takes a village to raise a county.

Speaker 1: So we, we sincerely appreciate everything that you do and we will not see you next Friday, but we'll see you the Friday after that.

Speaker 1: Thank you and be safe and be well and have a happy holiday.

Speaker 1: Thank you.

Speaker 1: Thank.

Speaker 2: You so much.

Speaker 1: All these areas and obviously COVID, you know, one in four of the people killed here in Montgomery County from COVID or black folks.

Speaker 1: If, if we can't understand that and acknowledge the challenges that still persist, we'll never be able to actually address the issues of George Floyd.

Summary

Speaker 1 and Speaker 2 engage in a detailed conversation on the advantages and methodologies of Green Business Certification, underlining cost-saving strategies such as double-sided printing and reduced paper usage. They laud the importance of community and knowledge sharing among like-minded, environmentally conscientious businesses. Additionally, they introduce the recent installation of Smart meters in Maryland by utility companies Pepco and BG&E and direct listeners to resources for more information on green practices in Montgomery County.

Sidney Katz, President of the Montgomery County Council, presided over the 8th business briefing aimed at helping local businesses, nonprofits, and arts organizations navigate the economic hurdles presented by the COVID-19 pandemic. This briefing featured small business owners Honey Pulaski of Comfort Care Home Care in Rockville, and Mark Rittenberg of AMR Commercial LLC in Bethesda, who shared their experiences and tackled audience questions via Zoom. Susan Kennedy moderated the session, focusing on delivering valuable assistance and insights to the community.

Honey Pulaski described Comfort Care Home Care's services, addressing in-home senior care, daily task assistance, and transportation, alongside running a residential group home for those needing constant care but facing affordability issues. She highlighted the pandemic’s effects on operations, especially with client risk concerns and caregiver availability, but emphasized continued operation with stringent safety measures facilitated by their franchisor.

Speaker 2 discussed the variable commitment levels required from their clients, ranging from minimal weekly hours to continuous round-the-clock services. Speaker 1 explored the unprecedented challenges the pandemic imposed on businesses, particularly in Montgomery County, with a focus on survival strategies and interactions with landlords. They also contemplated the uncertainty over the future of office spaces, increased teleworking, and its potential long-term impact.

The dialogue expanded beyond individual challenges to explore broader economic impacts. Vacancy rates in the real estate market significantly affect property appraisals and, subsequently, county tax revenues, influencing county budgets and services. To address demand and potential mass vacancies, landlords are actively supporting tenants, with the county providing recovery grants.

Speaker 2 elaborated on the stringent health and safety measures in the healthcare industry within hard-hit areas like Montgomery and Prince George’s Counties. These measures involve PPE provision, daily health screenings, and overcoming initial acquisition challenges. Speaker 2 shared using face shields to facilitate better interaction with dementia patients, ensuring caregiver protection and client comfort.

Personal anecdotes added depth to the discussion. Speaker 2 spoke about how caring for grandparents who were unable to drive inspired his career shift from accounting to senior care. Speaker 1, Mark, recounted his journey from aspiring law student to real estate professional and founding AMR Commercial LLC. They discussed both the downturn and resilience in various sectors, emphasizing Montgomery County's relatively positive business responses.

Despite challenges, Speaker 1 noted positive signs with the return of people to restaurants and outdoor dining in Bethesda, attributed to the sturdy local economy and federal government presence. However, rent payment varied, with deferral agreements helping some businesses retain staff and survive. Landlords and small landlords cooperated with tenants to manage essential expenses while deferring large mortgage payments.

The home care industry saw increased demand as people sought alternatives to nursing homes amid COVID-19 concerns, despite an initial drop in clients. Speaker 2 noted difficulties in finding qualified caregivers, worsened by the high unemployment rate and childcare issues. Speaker 1 shared a personal story highlighting the impact of facility restrictions on their elderly in-laws.

The conversation turned to current teleworking arrangements, with most employees working remotely while partners maintained some office presence. Both speakers debated the pros and cons of returning to the office versus continuing telework, recognizing the collaborative environment the office offers. Speaker 1 agreed that while Zoom meetings have been productive, nothing can replace the spontaneous creativity and efficiency of in-person interactions, despite pandemic-induced fatigue.

Speaker 2 detailed their experience applying for and receiving a $10,000 grant, commending their team and expressing gratitude for local government support, especially from Montgomery County, that supplemented state assistance. Both speakers emphasized the

Action Items

  • 1. Speaker 1 needs to create a survey to gather fresh ideas from employees and to gain their buy-in for green practices.
  • 2. Speaker 1 needs to meet businesses with green practices to learn more about continuing to help the environment.
  • 3. Host functions at branches inviting companies and clients with green goals.
  • 4. Review information from the utility company about the features of new smart meters before their installation.
  • 5. Gather questions from the Zoom audience and send them to the chat box on the right of the screen.
  • 6. Listen to remarks from Honey Pulaski and Mark Rittenberg about the impacts of COVID-19 on their small businesses.
  • 7. Have Miss Pulaski give a brief description of Comfort Care Home Care.
  • 8. Continue providing home care services to senior citizens in various settings, including private homes, assisted living, nursing homes, and hospitals.
  • 9. Provide support to clients with dressing, grooming, and transportation to doctor's appointments.
  • 10. Maintain and manage the residential group home for individuals needing around-the-clock care at Lynn's house assisted living.
  • 11. Adapt operations and policies to ensure safety during the pandemic, working with the franchisor to implement COVID-19 policies.
  • 12. Address challenges related to school closures impacting caregiver availability due to child care issues.
  • 13. Manage client concerns and adjust services as some clients replace professional caregivers with family members during the pandemic.
  • 14. Speaker 1 and Speaker 2 need to work with landlords to find a way through the pandemic so their clients' businesses can remain viable.
  • 15. Speaker 1 needs to participate in discussions regarding the future of teleworking and its impact on office space usage.
  • 16. Speaker 1 and Speaker 2 need to monitor and assess the changing attitudes towards teleworking and its effects on business operations.
  • 17. Address the impact of vacancies on appraisals and tax rates.
  • 18. Analyze the reduction in tax revenue and increase in service demand for budgeting purposes.
  • 19. Assess the distribution of meals across schools and its implications.
  • 20. Support landlords in assisting tenants to remain operational.
  • 21. Provide grants to help businesses recover.
  • 22. Speaker 2 needs to ensure the daily email screening mechanism for caregivers is consistently sent at 7:00 AM.
  • 23. Speaker 2 will continue to provide thermometers for both caregivers and clients.
  • 24. Speaker 2 needs to secure a consistent supply of PPE, including surgical masks, hand sanitizers, and gloves.
  • 25. Speaker 2 should continually collaborate with other home care agencies and county authorities to obtain necessary supplies.
  • 26. Speaker 2 will provide face shields for caregivers working with dementia clients for better recognition and comfort.
  • 27. Speaker 1 (Sydney) should elaborate more on their website about their business origin story related to their grandparents.
  • 28. Mark should discuss the potential impacts of the economic downturn on his real estate agency and group, including future projections and outcomes based on current data.
  • 29. Speaker 1 and Mark need to explore and evaluate the effectiveness of expanded services offered by retailers in Montgomery County, particularly in how it affects businesses similarly to theirs.
  • 30. Landlords and tenants need to discuss and decide on rent deferral plans, determining the duration and future repayment terms.
  • 31. Tenants should use PPP loans to retain their staff to ensure business continuity post-pandemic.
  • 32. Tenants and landlords should collaborate on setting realistic timelines for resuming rent payments, with some businesses expected to start paying rent around July.
  • 33. Landlords should work with businesses that were stable pre-pandemic to help them survive and continue operations.
  • 34. Lenders to continue deferring payments or switch to interest-only payments and communicate this to property owners.
  • 35. Landlords and tenants to coordinate on timely handling of taxes and utility bills to prevent service interruptions.
  • 36. Property owners to stay in touch with lenders for mortgage deferral arrangements.
  • 37. Connie to monitor and prepare for increased demand for home care services due to long-term COVID repercussions and challenges in accessing nursing homes.
  • 38. Home care industry to educate potential clients on the benefits and availability of home care services as an alternative to nursing homes during the pandemic.
  • 39. Investigate solutions to increase the number of caregiver applicants to address the current shortage.
  • 40. Assess child care options and the status of schools reopening to help support caregivers.
  • 41. Develop a strategy to improve the quality of caregiver applicants.
  • 42. Consider creating a system similar to the one discussed that allows elderly couples to stay connected even when one resides in a nursing home.
  • 43. Evaluate the current teleworking policies and ensure clear communication with employees regarding their work arrangements.
  • 44. Evaluate readiness of staff to return to the office.
  • 45. Consider methods to enhance in-person collaboration among employees.
  • 46. Assess the impact of Zoom meetings on staff productivity and energy levels.
  • 47. Investigate the possibility of applying for public health emergency grants for small businesses and teleworking grants.
  • 48. Ensure financial statements and other necessary documents are prepared and ready for submission.
  • 49. Appreciate the support of local government and acknowledge their importance during challenging times.
  • 50. Recognize the significance of additional state support such as paycheck and eviction protection.
  • 51. Maintain a stockpile of PPE and ensure that respirators and hospital beds are available for future needs.
  • 52. Monitor potential surges and prepare to act quickly based on previously established protocols.
  • 53. Wait for the development and distribution of a vaccine to address ongoing issues.
  • 54. Work together to solve the current situation.
  • 55. Allow guests to share closing remarks.
  • 56. Provide an outlook on the future of commercial real estate in Montgomery County.
  • 57. Ensure business may continue operations if necessary staff are in place.
  • 58. Recognize the county’s support in providing masks, gloves, and testing for facilities.
  • 59. Appreciate the community’s effort in taking care of seniors.
  • 60. Inform viewers about taking a week off.
  • 61. Speaker 2 will coordinate the next business briefing on July 10th.
  • 62. Speaker 1 will acknowledge and thank community supporters during the briefing.
  • 63. Speakers will observe and encourage safety and well-being during the holiday period.
  • 64. Speakers need to address the ongoing challenges and issues related to the impact of COVID-19 on the black community in Montgomery County.